Welcome to Accureg!


	What is AccuReg software? AccuReg is a Hospital Registration Audit and Reporting Tool that helps hospitals manage the inevitable human errors that occur at the point of patient registration. Errors are reported to each registrar in time for corrections to be made before the claims reach coding or billing. It also gives Managers powerful reports that track error rates and accuracy rates by employee, location, supervisor and type of error. It also is a powerful training tool for supervisors. AccuReg is unique in that it is not intrusive to registration yet it enforces timely error correction prior to bill drop. Rather than overcomplicating an already complex registration process, AccuReg is simple and easy to install and use, yet powerful and comprehensive in it's editing scope. Who developed AccuReg? AccuReg was developed by Paul Shorrosh, a former hospital Business Office Director who invented a way to automate the QA process at his hospital in Mobile, Alabama. In 2005 Mr. Shorrosh redeveloped AccuReg for commercial use and after protecting it with copyright, trademarks and a patent pending, AccuReg grew to 17 clients in 7 states in it's first year alone, all through word of mouth referrals. You can learn more about the story behind AccuReg in NAHAM's Access Management Journal article, "Improving Registration Accuracy" (click to view PDF) Where are AccuReg clients located? We currently have AccuReg clients in 20 states (AL, AR, CA, CO, GA, IA, IL, LA, MI, MS, NM, NC, NY, OH, OK, PA, TN, TX, VA & WA) with more on the way. We are so confident of our product and service that we make our FULL client list available upon request, just give us a call. We have a 100% client retention rate and 100% client satisfaction. We welcome you to contact ANY of our clients, we are confident you will get rave reviews. Will AccuReg work with my ADT system? Because AccuReg is not interface-driven, it is not limited to any ADT system. We use a simple and easy to install client-server technology which requires no HL7 interface and, for many installations, NO NEW HARDWARE purchase. We have hospitals using a variety of ADT systems including McKesson (Paragon, Star and Series), SMS Invision, Cerner, CPSI, Keane, and Meditech (Magic & Client Server) and more on the way. For more information feel free to call us. We would love to hear from you and answer your technical questions. What makes AccuReg different? Simplicity, Scope and Service. AccuReg is uncomplicated, yet robust in editing and reporting, and is backed by exceptional ongoing service, customization and support. We are the full-service QA vendor, meaning that WE MAINTAIN YOUR EDITS FOR YOU as an ongoing content management service. Today's Patient Access processes are complicated; so we designed AccuReg around the concepts of simplicity & effectiveness rather than cosmetics and marketability. This design focus has resulted in AccuReg being the least intrusive yet most enforceable and flexible registration QA system available. It is so unique that we have a Patent Pending on it. But more important than any software product is the support behind it. You won’t find another firm as singularly committed to empowering Patient Access and taking exceptional care of our clients. We stay fully engaged with them after implementation, continuing to customize the product for them on an ongoing basis. We know what it takes to get the job done in Patient Access, because we've worked in those trenches. We also know what unresponsive and inflexible vendor support is like, so we work hard to stay focused on service more than sales. Is AccuReg web-based? No. AccuReg uses a local client-server model that is easier to implement and manage than a web-based system, and is much more effective in today's over-complicated Patient Access work environment. Advantages of AccuReg compared to web-based systems: No HL7 interface to build and maintain Keep HIPAA Protected Health Information LOCAL for greater control, privacy and security Less risk of internet misuse, viruses and remote disaster recovery risk No need to grant internet access to every registrar (a management burden in itself) No burden on supervisors to teach all PA staff another software application to log into, credential and use No training burden on registrars Is AccuReg real-time? No. While "real-time" is mandatory for eligibility, address and medical necessity verification, it is intrusive, burdensome and unnecessary for in-depth content editing of registration data. Most PA Supervisors and Registrars understand the intrusion and bypass-ability that real-time tools can bring. Batch-based systems also allow for more comprehensive editing on data elements that are difficult to capture with standard HL7 feeds. We also are better able to assign errors to the appropriate employee by pulling every user ID and using error-assignment logic which is not available with HL7. Real-time systems based on HL7 can also result in pushing TOO MUCH to the workstation level during a busy registration - how many error pop-ups are too many? Is it fair to give employees an 8-minute registration goal and then place 100 real-time stops in their registration system? Assuming a registrar stops registering to respond to a pop-up, every real-time interruption slows down registration, increases wait times and decreases customer service scores. And as well all know, busy registrars often find creative ways to bypass pop-up alerts, cheat work queues or simply dispute every other error, because speed is more important than QA when you have a patient in front of you and 12 others waiting in line. Without adding another interface to build and maintain, AccuReg simplifies QA with the most effective and enforceable process you can get without being intrusive. So effective, in fact, that it has a Patent Pending (imitators beware!). Advantages of AccuReg compared to real-time systems: No HL7 interface is required to be built or maintained No new software for registrars to learn and manage No training burden or desktop support burden on supervisors No dedicated FTE required to maintain the system Greater scope of editing not limited to standard HL7 data elements Greater flexibility in assigning errors to the right employee Real-time pop-ups can be easily bypassed, eroding your ROI Enforcement! Be confident that errors will get corrected prior to bill-drop. Our SecondPass reporting system identifies un-corrected, mis-corrected and newly-made errors, by a deadline of days that you set, all prior to bill-drop Won't slow down registration - no steps added! Won't lower Patient Satisfaction scores Highly specific and intuitive error descriptions that show registrars exactly what the error was AND how to correct it, without having to contact the patient or interrupt the supervisor No "real-time" interruptions to patient care, yet enforces individual accountability and timely corrections prior to bill-drop Supervisors don't have another system to monitor usage or manage passwords, log-ons, and help desk. Error-disputes and training is personal and relational rather than electronic, staff are much more receptive to our workflow, and supervisors don't spend half the day in their office dealing with electronic disputes or monitoring usage. No need for staff to constantly toggle back and forth between the ADT and QA system during error correction - no new software for them to learn! No risk of employees checking off a secondary work queue without correcting errors in the actual patient account (ADT system) Gets supervisors away from their PC's to spend time managing PA staff and processes Don't trade the time you used to spend on manual QA with time spent maintaining your automated QA tool! Don't you need the patient present to correct errors? This is a common misconception. The majority of "content errors" that AccuReg identifies are internal to a hospital's unique billing and coding rules, for which a patient would be of little help. For example, most patients do not understand what an occurrence code is, or a stay type, admit code, plan code or financial class, and over 80% of AccuReg edits fall into this category. Even if basic demographic or insurance information is needed post-service, AccuReg error descriptions will point Registrars to other readily available sources. Missing information can be obtained via scanned of ID cards, stored eligibility system read-outs, other data elements in the same account or other accounts for the same patient, looking up patients in payer websites, USPS.gov, accurint.com, consumer credit data, Google, etc. AccuReg error reports are so intuitive that the employee knows exactly what was incorrect and in many cases how to correct it. We can also tell the employee WHERE to go to obtain the needed information within the error description. As a result, AccuReg clients rarely need to contact a patient after services are provided. Having developed this within our own hospital Access Department, we knew that calling the patient retrospectively is a rare occurrence and not a good enough reason to go to the expense and burden of a real-time system that gives you more to maintain and can be easily ignored by busy registrars, reducing your ROI. What is the implementation time? Light on the IT department and not requiring an interface, AccuReg takes only 3 to 5 days onsite to install. We provide export file specifications to your IT department prior to coming onsite so most of the install time is spent with Patient Accounts Managers, Billers, Patient Access Managers and Trainers to gain an in-depth understanding of the unique billing and registration challenges of that hospital, and then programming our system to those specific needs. AccuReg has a light user footprint, using a simple, centralized process to manage complex, decentralized registration systems. Do you customize the product? Yes. Patient Access and Business Office professionals know that in their business one size does not fit all. No two hospitals are alike, and internal protocols and billing requirements change as often as the weather. For this reason we are intentional about customization, not only at install but on an ongoing basis, as part of our routine service and support. The Patient Access and PFS environment demands that kind of flexibility, and we are happy to provide it for our clients. We are not out to mass produce a product. Our goal is to create a quality customized product that produces real results for the clients we are privileged to serve. We also suggest new edits to our clients that we develop at other hospitals, so we don't wait on our clients to call us - we're calling them with new ideas and edits. You can be assured AccuReg will never go stale on you, and will only improve with time. What kind of ongoing service do you offer? We have a SAME DAY/NEXT DAY TURNAROUND POLICY for edit changes and requests. Our staff are dedicated to ongoing, responsive, relational service that goes far beyond technical support. AccuReg clients enjoy having an experienced partner to brainstorm and troubleshoot problems with. We provide on-demand edit changes and additions, including new edits developed for other clients, all under one flat, budgetable, monthly service fee. We believe that AccuReg is more service than software, and we want our clients to contact us anytime and get a real person who can help them immediately, no trouble ticket required. What is your pricing like? We use a tiered pricing structure based on facility size. There is a one-time installation fee and a monthly service and support fee. The ROI is typically realized in 6 to 9 months. Contact us for specific pricing for your facility and we'll also send you an AccuReg ROI Estimation Calculator. Are demonstrations available? Demonstrations are available onsite and online via WebEx. Click here to request a free online demo.