Magnolia Regional Health Center Selects AccuReg to Provide Patient Concierge Services™
Deonne Henry, Patient Access Director (left), and Brian Craven, CFO and Senior Vice President of Finance (right), Magnolia Regional Health Center
Oct. 31, 2016 – Corinth, Miss. – Magnolia Regional Health Center has selected AccuReg Patient Concierge Services™ as part of the hospital’s ongoing efforts to provide every patient with the best experience possible.
The AccuReg Patient Concierge Services™ team will be responsible for the complete patient registration process using a combination of industry leading technology and highly experienced patient access professionals. Services provided include verifying patient insurance and benefits, giving an estimate of how much the patient will owe and offering financial assistance if needed.
“Our goal is to complete all required paperwork prior to the patient’s arrival at the hospital so that they can be expedited through registration,” said Deonne Henry, Patient Access Director, Magnolia Regional Health Center. “The AccuReg Patient Concierge Services™ team will help us provide more personalized service for everything from clinical instructions to driving directions and hospital parking. The AccuReg pre-service welcome call will also identify special patient needs in advance so, for example, we will know if the patient requires special assistance and can have a wheelchair waiting for them.”
“AccuReg’s Patient Concierge Services™ team will also ensure all registration information is accurate and complete, helping Magnolia reduce our payer denials without the time and costs of hiring and training additional staff,” said Brian Craven, CFO and Senior Vice President of Finance, Magnolia Regional Health Center.
“We are honored that Magnolia Regional Medical Center chose to partner with AccuReg to better serve the patients in their community,” said Howard Hall, Executive Director for Patient Concierge Services™, AccuReg. “Our goal is to provide the best possible experience for every patient, every procedure and every visit.”
In addition to AccuReg’s Patient Concierge Services™, Magnolia is also utilizing AccuReg systems for Registration QA, Eligibility and Benefits Verification, Medical Necessity Screening, Authorization Detection and Retrieval, Patient Estimates and Point of Service Collections.
About AccuReg
AccuReg has been delivering revenue cycle and patient access innovation to the healthcare industry for more than a decade. Focused exclusively on front-end technology and services, AccuReg solutions for the Patient Access Experience®, POS Collections, Denials Prevention and Financial Assistance Screening help hospitals address market pressures from consumerism, rising deductibles, charity screening, and constantly changing payer rules. For more information, visit www.AccuRegSoftware.com or call 866-872-7498.
About Magnolia Regional Health Center
Magnolia Regional Health Center is a 200 bed acute care community hospital that is jointly owned by the City of Corinth and Alcorn County, Mississippi and is fully accredited by The Joint Commission. MRHC has been in existence since 1965, and provides care to patients in Alcorn County, the three surrounding counties in northeast Mississippi and three counties in southern Tennessee.