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AccuPoint:
Improve Point
of Service (POS) Collections! This application
quadrupled POS collections in one year at the beta hospital
site. It is a tool that empowers Patient Access Managers to:
- Track
and report POS collections by location, date and employee.
-
Report POS collections fairly (without regard to high or low
opportunity to collect areas) by using a standard metric of
accounts collected as a percentage of patients registered.
- Increase collections through greater accountability and monitoring
of performance by employee and location.
- Provide greater cash
controls with deposit reports that balance back to cash
drawers and bank deposit slips.
- Implement fair and objective
incentive pay based on individual
and/or team performance.
- Encourage healthy competition
among registrars to collect, by posting weekly and monthly
performance reports for
both team
and individual.
Courtesy Discharge Tracking Tool:
If your discharge process includes bringing patients by the
business office to discuss self-pay or co-pay balances due,
this tool tracks which nursing
units
comply with the policy and how many “missed opportunities” occurred
per unit. Goal set and monitor improvement or decline over time. Results
in increased collection opportunities.
Managed Care Plan Eligibility and Copay Predictor:
For “fixed” managed care plans where your HMO provides a
monthly membership roster, this tool will produce an alpha-list of members
for
eligibility verification at the front door. It also predicts service-specific
and group-specific
copays due at time of admission or outpatient registration. Results in
fewer cases of mistaken identity and increased collection opportunities.
Plan specific copay calculators:
because you can’t ask patients for an unknown quantity, this tool takes
contract terms and allow registrars to quickly determine a patient’s
copay for specific services. Note: dependent on quality and availability
of payer and
group copay information.
Wait Times Reporting:
Track and report patient wait times by location and employee.
You also have the ability to record “collectability” scores and track
delay reasons by referral source.
Pre-registration Statistics Reporting Tool:
Looking to track percentage of patients pre-registered to
number of scheduled patients? This database allows quick
daily entry of
the total
count of
pre-registered patients and scheduled patients by service type.
You can then produce daily,
weekly or monthly Pre-registration Statistics Reports for managers
to monitor performance and set goals for improvement. Incentives
can be
delivered based
on met goals.
Private-pay eligibility workflow tool:
Insures your Medicaid eligibility review process doesn’t leave anyone out,
and provides complete and detailed information to the reviewer without manually
cross-referencing paper reports or spending hours with an adhoc report writer.
As a workflow tool it allows the reviewer to “check off” patients
reviewed so their daily “Rounding List” is always up to date and
includes patients who were served in-between the hospital reviewer’s
visits. Results in increased opportunity to identify private pay patients
who may qualify
for Medicaid or other public funding to pay their hospital bill. |
