A patient’s quality of care and clinical outcomes aren’t the only part of patient satisfaction. Today’s Patient Access Experience® teams are responsible for the complete patient experience, from the moment they schedule an appointment to the time they receive the final bill.
Because your job performance is based on patient satisfaction, to keep patients, and thus reimbursement, coming in the door, patient satisfaction scores must continue to improve.
In addition to faster scheduling and improved patient communications, AccuReg will deliver higher patient satisfaction for your department by:
Ensuring physician orders are legible, complete, tracked and confirmed. You get fewer mistakes and faster registrations. Enabling a fast, secure, and positive experience with check-in kiosks, biometric identity verification, patient surveys and a patient arrival tracker that tracks wait times and alerts supervisors if thresholds are exceeded. Patients will sail through the registration process.
Enabling a fast, secure, and positive experience with check-in kiosks, biometric identity verification, patient surveys and a patient arrival tracker that tracks wait times and alerts supervisors if thresholds are exceeded. Patients will sail through the registration process.
Using Identity Verification to streamline registration, resulting in reduced registration times, faster authentication and access, and reduced patient wait times. This enhances the patient experience and turbocharges your satisfaction scores.
Comparing patient demographic and insurance to government, consumer and peer databases to assure complete and accurate patient information. This prevents duplicate medical records and overlaps in the Master Patient Index (MPI and fewer issues with electronic medical records (EMR).
Automating estimates to ensure the patients don’t get any “surprise” fees later on Integrating your financial policies to alert front-end staff when financial consulting and assistance options should be offered. AccuReg’s Financial Assistance Screening alerts your registrar if financial assistance is available to and provides real-time scripting to offer the patient specific payment and financing options. This is a highly effective tool to increase patient satisfaction.
From managing physician orders through every step of the patient registration process, AccuReg provides you with superior front-end technology and the high level of service needed to drive a patient-centered revenue cycle.