If you and your Patient Access team fail to keep up with the latest changes in the healthcare industry, your hospital’s revenue cycle will feel the pinch.
How do you stay ahead of the game, improving “soft” skills like customer service while teaching best practices in pre-registration, auditing and collections?
AccuReg will deliver ongoing front-end staff training with goals that are challenging but attainable and which are always focused on patient satisfaction, finances, and compliance.
You’ll get real-time feedback and scripting as well as training by subject matter experts. We’ll help your registrars resolve issues and reduce registration friction to achieve a better patient experience.
Training should emphasize accountability to improve performance with scripting, objection handling, and financial assistance options they can offer patients which are pre-approved by the hospital’s financial assistance policies.
The results your team will see with AccuReg include:
Your workplace will foster a “collections culture.” With support from the board, executives, management and physicians, every registrar will be able to identify each opportunity to recognize an estimated liability and mitigate the risk of denials and non-payments.
You’ll develop collection strategies to empower registrars to offer discounts, payment plans, loans and charity for those who qualify, and provide them with clear parameters to reschedule non-urgent services for patients that decline financial assistance.
Your team will use National Association of Healthcare Access Management (NAHAM) KPI dashboards to constantly improve. What get measured gets done!
NAHAM AccessKeys POS collections will improve soft skills with real-time feedback and scripting, as well as training by subject matter experts.
Registration Quality Assurance (QA) performance dashboards let supervisors know who is performing and who is underperforming. Embedded training helps improve employee performance and reduces micromanaging.