A 2016 study published in the Journal of Medical Practice Management revealed that 96% of patient complaints are related to customer service, not the quality of care. Similar studies show that a patient’s perception of quality care drops by 40% when the registration experience is poor.
Checking into a health care facility shouldn’t feel like catching an international flight at LAX. Think about it. There is no reason in this day and age that patients cannot get their “boarding pass” in advance without having to wrestle with the TSA once they arrive for their “flight.”
With AccuReg’s Scheduled Patient Concierge Service, we perform the complete patient pre-registration process for you using our suite of automated technology solutions. Our patient concierge will contact the patient and handle the entire preregistration process prior to the patient’s arrival.
Through our best-in-class Pre-Registration Service Center, we handle:
- Demographic and insurance verification
- Authorization screening and capture
- Medical necessity screening
- Quality assurance auditing and resolution
- Financial Assistance Screening
- Patient estimation and pre-service payment
When the patient arrives, he or she is fast tracked through registration in a matter of minutes.
The result is reduced operational overhead and labor costs, but better yet, a superior patient access experience and improved perception of care quality.