We are dedicated to personal ongoing service, starting with immediate availability and same-day response. No trouble ticket is required, and you get to talk to a real person, by name. Most edit or change requests are handled within 2-3 hours. Some firms relegate new edit-building to their clients and make it sound innovative - we think that is what you hired us to do, and we are happy to do that ongoing hard work for you, including brainstorming new criteria and registration processes with you and conducting thorough testing before deploying a new edit. Remember we managed Patient Access and PFS before - we know how demanding those jobs are and the last thing we want is to burden you with more work. Service is what we're about.