- "AccuReg has proven to be one of the most dependable and reliable software systems I've ever encountered. I might add the best customer support ever, too!"
-Kathy Abdelaal
Q/I Systems Manager, Faxton - St. Luke's Healthcare
- “The customer service is wonderful. Sometimes I am not even sure of what I am really wanting (how to suggest an edit or something along those lines) and they figure out a solution for me!”
-Christy Smith
Registration Supervisor, Greater Regional Medical Center
- "The staff at AccuReg has been nothing short of fantastic. They are willing to work with us to create new edits, edit existing edits, address any issues that arise at anytime and are very good at customizing the system to work for our individual organization.
We try to benchmark success by monitoring the Accuracy and Error rates on a monthly basis. We have set an Accuracy Rate goal at 95% or greater and an Error Rate at 10% or less. So far we are averaging around 96.5% Accuracy Rate and 6% Error Rate. It really gives the registrars a sense of satisfaction to see those scores and motivates them to keep improving!"
-Josh Johnson
Patient Access Coordinator, Gibson Area Hospital & Health Services
- "As compared to other system implementations I have been a part of, AccuReg has been the most transparent vendor to work with. As expected, there are always issues, glitches and struggles that have to be addressed; but the AccuReg team was extremely helpful and efficient, which made this task seem stress free for the team at NE Georgia."
-Heidi Parks
Registration Manager, Northeast Georgia Health System
- "AccuReg was the best install I have even been involved with. The staff was great! Very professional and understood all aspects of Registration. Their knowledge made it very easy for us to communicate and get the outcome I wanted. They have provided fast and professional responses since the install. This product is wonderful and the staff love it. Truly a great company to be associated with!"
-Peggy Dunn
Registration Manager, Lenoir Memorial Hospital
- "We have worked with AccuReg staff for a very long time. Customer service is the very best. We love the product and are so happy to be part of AccuReg."
-Nina Nelson
Training Coordinator / Patient Access Services, Faxton St. Luke's Healthcare
- "One of the things that I have noticed is a sense of 'ownership' when the individual receives their daily AccuReg report. There seems to be a competition to see 'who can get the least amount of errors'. As an Access Supervisor, I have enjoyed using AccuReg as an 'individualized' training tool, and it is extremely easy to use. The abilities of AccuReg are much more comprehensive than the time-consuming manual processes of 'Pre-AccuReg'."
-Doug Hernandez
Former Patient Access Supervisor
- "Despite a 50% staff turnover rate this past year, we are back up in the 90% accuracy range thanks in large part to the training aspect of this tool. I don't know how we managed without it."
-Joy Middleton
Patient Access Supervisor, Arkansas Methodist Medical Center
- "We installed AccuReg a few months ago. It's great! We have seen tremendous improvement in the accuracy of the registration clerks. Through awareness and education, they have been able to eliminate the common errors made day after day."
-Daniel Jessup
Chief Financial Officer
- "The response time from the AccuReg Implementation team was impeccable and their customer service added to the enjoyment of implementing the product. Their patience and industry knowledge played a major role in ensuring this was a simple and successful project. I was greatly impressed with the AccuReg team and look forward to working with them in the future."
-Heidi Parks
Registration Manager, Northeast Georgia Health System
