Black Book Survey Ranks AccuReg #1 in Patient Access for Third Consecutive Year
My most gratifying moments come when our customers tell us we are solving their problems. We hear frequently from customers that we have helped improve their collections, reduced denial-causing errors and saved them time and labor expenses by eliminating frustrating, time-wasting problems in patient access and at the front end of the revenue cycle, where technology can make the biggest impact.
Direct customer feedback is definitely valuable, rewarding and welcomed, but when our customers tell an unbiased outside source how well we’re doing, we know we’re getting the unvarnished truth, good or bad.
So, when I saw the Black Book Research annual survey ranked us the #1 Patient Access Solution Provider for the third year in a row, I was beyond ecstatic. Black Book surveyed nearly 1,800 hospital CFOs, VPs of finance and revenue cycle management, and other relevant decision makers and influencers to determine what software vendors ranked highest in client experience, loyalty and customer satisfaction. Our customers told unbiased surveyors that we’re doing a great job, and as a result we have consistent top rankings to prove it.
Starting a Patient Access Company
Since starting the company in 2005, my primary focus has been creating essential, innovative products that solve the multiple problems hospitals experience in getting paid for the critical work they do. In healthcare, for a variety of unique reasons, this is a difficult, frustrating problem that is rooted in complexity. To make sure our products work well, we deploy and track an array of metrics to measure how our products help automate the often laborious and error-prone patient access experience by reducing errors and improving patient satisfaction.
Our goal is to provide products that bring financial and operational value to our hospitals, ensure our customers are well-trained on the revenue cycle technology and provide exceptional customer service.
The healthcare industry has a crowded field of financial software providers and competition is fierce. Due to the financial hardship COVID-19 has brought to all hospitals, it’s more critical than ever to be the best at solving customer problems. We know hospitals have a choice where they spend their dollars so consistently providing value by positively impacting their bottom line is crucial.
It was encouraging to see other findings from the survey. For instance, 81 percent of CFOs and senior leaders identified an absolute and immediate need for digital transformation to ensure the long-term survival of their organizations. In its press release, Black Book said providers urgently need updated software solutions and anticipate industry shifts through innovative analytics and forecasting tools.
It’s good to know hospitals and health systems see products and services like ours as a way to navigate—and succeed—during these challenging times.
Our Commitment to Outstanding Customer Service
Our team is committed to providing the best possible service to our customers, and I don’t expect any more from them than what I’m willing to do myself. I always make a point to provide my personal mobile number to all our customers. They know they can call me anytime they need help.
We’ve always felt confident in our customer service and ability to improve our customers’ performance in patient access and the front end of the revenue cycle. The ranking from Black Book provides added confirmation we are doing our job effectively and our customers are happy with their results.
If you’re a current customer, you’re already aware of the steps we take to stand out from the crowd. You helped us achieve this designation. Of course, we’re proud of it, but we don’t declare victory by being named #1 in a survey. Achieving high customer satisfaction is an ongoing goal we continue to strive for every day.
If you’re not a customer, I hope you will take a few minutes to review our revenue cycle management solutions with the knowledge that your peers believe in us.
We know maintaining and even improving the level of service and product excellence that got us here is critical to our future, and yours. The best part of this recognition is it’s a reflection of one of our core beliefs: Our clients’ success is our success. We are intertwined, and we wouldn’t have it any other way.
You named us #1 in Patient Access, and our entire team sends a huge thanks.