Patient Access Impact
Revenue Cycle Impact
Hospital Financial Impact
Foster a “collections culture” with front-end staff training and ongoing education.
In today’s increasingly complex environment your Patient Access team simply must stay on top of the latest changes in the industry; otherwise the hospital’s revenue cycle will feel the pinch. So how can you stay ahead of the game by improving “soft” skills like customer service while teaching best practices in auditing and collections?
The answer is AccuReg. We deliver ongoing front-end staff education with goals that are challenging but attainable and are always focused on patient satisfaction, finances, and compliance. You’ll get real-time feedback and scripting as well as training by experts. We’ll help your registrars address issues and reduce registration friction to achieve a better patient experience.
Training focuses on accountability to improve performance with scripting, objection handling, and financial assistance options your team can offer patients that are pre-approved by your hospital’s specific financial assistance policies.