Patient Access Impact
Revenue Cycle Impact
Hospital Financial Impact
A collections culture empowers registrars to increase POS collections and lower bad debt.
A common systemic problem undermining sound revenue cycle management at many hospitals is the tendency of Patient Access staff to be an unwitting part of a “collection-reluctance culture” rather than a collections culture. Often, the fault lies with technology that makes it harder for them to do their jobs.
AccuReg’s point-of-service collections process changes that. It empowers hospitals to create a patient-centric collections culture by making it easy for patients to pay and front-end staff to collect using a single integrated solution for estimating and collecting.
Our partnerships with payment-processing firms enable us to offer a tightly-integrated estimate-to-payment user experience for both staff and patients, which saves time and errors and allows collection-to-estimation performance reporting at the individual, team, facility and system levels. It identifies the remaining deductible, stop-loss, co-payment and co-insurance to ensure registrars collect the right amount up-front.
This also allows you to provide patients with loans, payment plans, discounts and dozens of ways to pay. Financial benefits include increased pre-service collections, prior balance resolution, reduced payment processing and outsourcing fees, lower bad debt and, ultimately, a superior Patient Access Experience®.