Productivity is the name of the game in the Patient Access Experience®. This means moving patients from pre-registration to the next step quickly, efficiently and as friction-free as possible.
Pre-registration is the bridge between scheduling and admissions. Use this stage of patient interaction to financially clear patients before they arrive for treatment and you will protect payer reimbursements, create more opportunities for you to collect patient payments and improve overall patient satisfaction. This is arguably the most important phase of revenue cycle management.
A properly pre-registered patient has typically met the following criteria in advance of a scheduled appointment:
- Demographic data is verified
- Insurance coverage and benefits are verified
- The patient has been notified of financial responsibility
When the pre-admission registration process is quick and easy, everyone is happy. That’s why an automated pre-registration process can give you the front-end technology and the high level of service needed to eliminate problems, increase revenue and deliver unprecedented levels of patient satisfaction.
AccuReg gives you a streamlined pre-registration process with “fewer clicks.” It means better management reporting. It means fast, friendly help from customer support should you need it. And it’s a solution that your team can implement quickly and easily.
The AccuReg pre-registration management solution will replace faxes and phone calls. A one-step process completes the entire registration process prior to patient arrival. This includes payment estimation and up-front collections. This allows your registrar to confirm the patient appointment, provide clinical instructions, inquire about special needs and offer financial counseling.
AccuReg audits all registrations in real time and uses predictive analytics to recognize denial patterns and anticipate issues, giving the registrar an option to input information the right way. You get access to the physician orders portal, a pre-registration work distribution queue, and a pre-registration work queue for each registrar.
The end result is an excellent patient experience and an increase patient satisfaction scores—always a plus for any hospital.
We can book flights and hotels and conduct banking transactions with the touch of a few buttons; why should making a doctor’s appointment be any more difficult? With AccuReg, it isn’t. In fact, it’s as simple as one-two-three:
Step one: The physician’s office enters orders using the AccuReg web-based Order Manager to submit clear, concise orders.
Step two: The AccuReg Scheduled Patient Concierge Center contacts the patient to complete the pre-registration process prior to arrival.
Step three: The patient is fast-tracked at registration in a matter of minutes.