Melissa has been working as a member of revenue cycle teams since 2006 and served as Patient Access Director from 2008 until 2017. She currently serves as Vice President of Implementation at AccuReg. Prior to moving into hospital revenue cycle management, Melissa started her career in information technology, holding positions in healthcare, law enforcement and political action committee organizations. In addition to being an active member of HFMA and NAHAM, she is a Microsoft Certified Professional, a Six Sigma Yellow Belt, and HFMA CRCR certified. Her professional associations have exposed her to industry leaders and given her the opportunity to promote revenue cycle leading practices and the use of metrics to affect change within their organizations.