AccuReg Customer Jackson Hospital Featured in Healthcare Innovation

While the price transparency ruling remains contentious just months before the January 2021 compliance deadline, AccuReg customer Jackson Hospital has embraced the ruling, saying it allows them to offer patients quality service at the best price. David Ralston, assistant vice president of revenue cycle for the hospital, told Healthcare Innovation that partnering with AccuReg price transparency solutions has not only helped the hospital meet compliance requirements but that the AccuReg price estimator tool, and its ability to deliver accurate, out-of-pocket cost estimates, is a “patient satisfier.”

“The patient knows exactly what they’re in for before having the procedure. And if the patient needs to reschedule, or we need to [create] a patient loan or payment plan, or we determine that the patient needs a financial clearance to make a payment, we can make that happen ahead of time. It really takes the burden off the patient and lets them think about the procedure and healing since the financial side has already been taken care of,” he says.

Additionally, Ralston notes, since using AccuReg patient access tools, the hospital has seen a reduction in denials and an increase of POS cash collections to the tune of 15 to 20 percent per month compared to the prior average.

Read the article to learn more about Jackson Hospital’s approach to price transparency and how utilizing AccuReg front-end revenue cycle solutions has helped them increase patient satisfaction, reduce costs and collect more pre-service dollars.