Support to Help You Meet Your Revenue and Patient Satisfaction Goals
AccuReg is committed to helping you optimize the revenue cycle front-end, meet your patient satisfaction goals and improve your bottom line. Not only do we deliver market-leading solutions that streamline workflows, prevent denials, improve intake and engagement and increase net patient revenue, we back our software solutions with unmatched customer service and support.
We’re with You Every Step of the Way
We understand that learning a new software can be overwhelming, and we want each customer to utilize AccuReg tools and modules in the most effective way to produce the best possible outcomes. As a customer, you’ll be paired with your own Client Services Coordinator, who will provide day-to-day support via our ticketing system, phone, or email. We offer unlimited support, edits and modifications created by the AccuReg support team at no additional charge. Additionally, you will receive optimization training sessions geared toward supervisors, trainers, and administrators to enhance your understanding and use of the tools. Through optimization and scheduled calls, our customers gain a better understanding of reports, features, functionality and best practices for using AccuReg.
Exceed Patient Access Standards
We want your hospital to exceed industry standards in patient access. Not only is NAHAM’s AccessKeys® embedded into our patient access solutions to provide your registrars with national benchmarking standards and best practices, each month our Client Services team reviews your prior month’s accuracy trends. With built-in educational courses and tests for staff, management level ad-hoc reporting, interactive dashboards and scorecards, you’re set up for success from day one to continually monitor and improve performance.
Available Support 24/7
For everyday support needs, we offer our customers several convenient ways to reach us:
AccuReg Ticket Center (Zendesk): https://accuregsoftware.zendesk.com. This support platform allows customers to open a ticket, which will be reviewed by our Client Services team. The issue will be resolved in a timely manner, so you don’t skip a beat.
AccuReg Client Services Team: For urgent needs, contact your Client Services Coordinator directly or our Client Services team at email@example.com or 855-210-1398.
HL7 Support: If the application or HL7 feed is down, email HL7firstname.lastname@example.org (cc email@example.com on the email) or call us directly at 251-341-2326.