AccuReg Customer Goshen Health featured in RevCycleIntelligence

AccuReg customer, and Director of Patient Access for Goshen Health, Sue Plank, tells RevCycleIntelligence that patient access is key to revenue cycle management success and patient satisfaction. Patient access is the patient’s first interaction with the hospital and their experience there can impact the remainder of their visit. In addition, entering accurate information during registration is critical to optimal revenue cycle management. In the article, Plank explains how using AccuReg EngageCare improves RCM and patient experience.

Planks says implementing a single, automated platform has boosted Goshen Health’s engagement with their patients. In addition to contactless registration, which is safer for patients and colleagues, she said EngageCare allows patients to verify their demographics, take photos of their insurance cards and photo IDs, and sign consent forms digitally, all at a time that is convenient them.

She mentions how revenue cycle management is evolving and moving toward a model that requires the patient to take on some patient access tasks themselves. With this shift, patient access tools must ensure data integrity to prevent unfavorable outcomes on net patient revenue.

Read the full article from RevCycleIntelligence for more information on how EngageCare can assist hospitals with integrated digital patient access, intake and engagement.