AccuReg Founder and CEO Authors Nashville Medical News article, “How to Help your EHR Deliver Retail-Style Digital Patient Engagement”
Patients expect a consumer-grade healthcare experience, but overwhelmingly, they’re not getting it−a shortcoming that can overshadow even the best clinical patient experience, says AccuReg Founder and CEO, Paul Shorrosh.
In the Nashville Medical News article, “How to Help your EHR Deliver Retail-Style Digital Patient Engagement,” Shorrosh explains that while hospital EHRs provide a wide array of clinical capabilities, there are significant gaps in patient access and digital engagement functionality.
Shorrosh says leading hospitals realize that delivering a market-leading digital patient experience requires the right technology partner and an investment in a platform that complements their EHR, not piecemeal solutions that don’t fully solve the consumerism challenge.
“Combining the EHR’s capabilities in clinical data management with the right digital patient access, intake and engagement solution fills EHR gaps and increases the value and interaction with the EHR,” Shorrosh says.
Shorrosh outlines eight critical gaps that an integrated access, intake and engagement platform can fill, including: financial and administrative data integrity, advanced real-time eligibility, embedded training, reporting and benchmarks, improved throughput management, digital financial and administrative engagement, accurate price estimates, a rules engine maintained by experts, automated prior authorization processes.
“Adopting a single-source digital solution that empowers patients and healthcare organizations will help hospitals and health systems provide the convenient, flexible digital experience patients now expect so the next time they need healthcare services, they’ll come back,” he said.
For a full breakdown of the eight critical patient access gaps in your EHR, and how adopting a single-source solution that integrates with and complements your EHR is the answer to delivering a retail-style digital patient experience, read the full article in Nashville Medical News.