Who Will Pay?

Most hospitals understand the importance of estimating and collecting a patient’s financial liability prior to service, and have put tools and processes in place to do so with varying degrees of success. A critical element of optimized pre-service collections is guiding the registrar in how to handle each specific account based on what is known about that account. Who should pay the full amount up front? Who should be offered a payment plan? Who qualifies for charity care or other financial assistance?

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