Your patients’ perceptions of care quality drop by 40% if they have a poor experience during registration… This translates into poor patient satisfaction scores later, and they haven’t even seen a doctor yet!
Think about that. Your patient develops an impression of your quality of service during the registration process that extends into the clinical experience. That makes your Patient Access Experience® the single most important touchpoint your staff will have with your patients.
AccuReg has spent more than a decade mastering the complexities of the Patient Access Experience®. This process is incredibly complex, requiring multiple layers of data that must synchronize and communicate perfectly for your registrars to make the right decisions.
This process must take place in a matter of minutes to get your patients registered quickly with zero mistakes while, at the same time, enabling registrars to collect the right payment prior to service.
The exception-based, streamlined workflow built into our software ensures that your registration process will be faster, more efficient and error-free. The result is higher patient satisfaction scores and more revenue for your hospital.
Our end-to-end, rapid registration process includes:
- Biometric Identity Verification
- Self-check in at the facility
- Financial Assistance Screening and scripting
- Patient Arrival Tracking
- Patient Access Experience® surveys
It turns your patient arrival into a fast, secure, positive experience with check-in kiosks, biometric identity verification, patient surveys and a patient arrival tracker that tracks wait times and alerts supervisors if thresholds are exceeded.
Make your Patient Access Experience® the cornerstone of your health care operation, and watch revenue, profits and patient satisfaction grow.