AccuReg automates repetitive and complex registration processes and serves as the brain that consistently and efficiently applies the hundreds of rules and hospital policies. AccuReg acts as a friendly assistant, notifying each registrar within an exceptions-based work queue of the relevant, actionable items they need to resolve. This reduces discretionary decision making and enables your team to complete accurate registrations more quickly, with greater employee and patient satisfaction, and in a manner that maximizes revenue cycle KPIs.
Well-educated registrars are another component to bridge the gap between complexity and resources. AccuReg provides in-the-moment coaching to help registrars learn while they work and improve performance. Educational content and customized tests ensure delivery and comprehension of important topics and can automatically be assigned to specific registrars based on thresholds set on error types. AccuReg serves as a coach to help registrars improve performance and to bring new registrars up to speed quickly.
At the end of the day, you need to enforce performance. There must be visibility into registrar performance data to identify registrars who are performing exceptionally, those who are struggling, and to understand the specific areas they are struggling with. Fatal errors such as an required authorization that is missing can be escalated via email or text message to a supervisor to prevent the hospital from “working for free”. AccuReg brings visibility that helps facilities hold their registrars accountable for the work they do and empowers registrars to self-correct their errors.
Patient access has a huge impact on the hospital revenue cycle, but many facilities do not recognize this because that impact is not yet measured. AccuReg provides tools that measure patient access performance at the system, region, facility, department, team and employee level. The Revenue Cycle Performance Statistics feature enables the hospital to track key revenue cycle key performance indicators and report on progress over time. Dashboards show correlation between registration accuracy performance and revenue cycle key performance indicators.
Please contact us for a consultation on how we can empower your patient access team to drive revenue cycle results. Take a peek at our solutions pages to learn more about the integrated modules that are available to include in your AccuReg exceptions-based work queue and patient access performance management system.