I just had an awesome opportunity to present on March 12, 2015, with Mike Wilson of DCH Health System during the 2015 AAHAM Florida Sunrise Conference! The topic…Propensity to Pay within the context of pre-service revenue capture! Conference attendees learned from Mike how AccuReg delivers an integrated pre-service revenue capture solution platform, to include financial screening, payment estimates, and propensity to pay, all before the patient leaves registration or pre-registration! The audience agreed…THE BEST PLACE TO RESOLVE ALL ISSUES, AND COLLECT, OR START THE CHARITABLE CARE PROCESS, IS PRE-SERVICE! Mike shared how DCH has moved from near zero pre-service collections, to $500,000+ in the first 90 days with AccuReg solutions, on their way to 1%+ of Net Patient Revenue (NPR). [DCH 2014 NPR = $400,000,000+] Of course, with DCH’s slogan being “Caring for Life,” a better patient experience has been one of their outcomes: 1) patients are more educated, 2) a full understanding of non-emergent care costs presented up-front, 3) multiple payment options, 4) identifying additional sources of coverage, 5) engaging the charity care process, pre-service. A true WIN/WIN!
– Charles Moore, MS, MMI